Privacy Policy

Ember Joinery Pty Ltd (ACN 695 045 142)

Last updated: 7 February 2026

1. Introduction

Ember Joinery Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Any information you voluntarily provide when contacting us

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect personal information when you:

  • Submit an enquiry via our website contact form

  • Contact us by email or phone

  • Voluntarily provide information during discussions about your project

4. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to enquiries and requests

  • Communicate with you about potential or current projects

  • Prepare quotes and provide services

  • Maintain business records

  • Improve our services and customer experience

We do not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may disclose your personal information:

  • To contractors, suppliers, or service providers where reasonably necessary to deliver our services

  • Where required or authorised by law

We take reasonable steps to ensure any third parties we engage handle personal information securely and in accordance with privacy obligations.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in hard copy and is retained only for as long as necessary for business or legal purposes.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.

Requests can be made by contacting us using the details below.

8. Cookies and Website Analytics

Our website may use standard cookies or analytics tools to improve functionality and understand website usage. These tools do not identify you personally.

You can disable cookies through your browser settings if you prefer.

9. Overseas Disclosure

We do not intentionally disclose personal information to overseas recipients.

10. Complaints

If you believe we have breached your privacy rights, please contact us and we will attempt to resolve the issue promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Ember Joinery Pty Ltd
Email: nick@emberjoinery.com.au
Phone: 0401 877 876

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.